Terms and Conditions

Last modified: March 27, 2024
  • 1. General

    These Terms and Conditions ("Agreement") governs the use of the services ("Service") that are made available by Website.com Solutions Inc. ("Website.com", "we" or "us"). These Terms and Conditions represent the whole agreement and understanding between Website.com and the individual or entity who subscribes to our service ("Subscriber" or "you").

    PLEASE READ THIS AGREEMENT CAREFULLY. By submitting your application and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement. Website.com may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that Website.com believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.

    Website.com may, in its sole discretion, change or modify this Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Subscribers upon posting of the modified Agreement to this web address (URL): https://www.website.comm/terms-and-conditions/. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.

  • 2. Services

    Website.com offers Subscribers domain name registration, website hosting, and email hosting services for the duration of the service term purchased from Website.com.

    Services are provided on the basis of facility and equipment availability. Website.com reserves the right to modify, change, or discontinue any aspect of the Services at any time.

    Access to the web and email servers is terminated upon expiry of the Service.

    Details regarding your account can be found in your account control panel (https://www.website.com.com/sign-in/)

  • 3. Web Hosting

    Website.com is currently offering the following plans ("Current Plans"):

    • Free Plan
    • One-Page Plan
    • Personal Plan
    • Elite Plan
    • Business Basic Plan
    • Business Standard Plan
    • Business Advanced Plan

    Any other subscription plans that are not listed above ("Legacy Plans") will no longer be offered for new applications or for plan change requests.

    Feature details for each plan can be found on the Plan Details page: https://www.website.com/plan-details/

    All Website.com web hosting accounts will display a "Coming Soon" web page by default when activated. This page informs visitors that the Subscriber has recently setup their account with Website.com. The "Coming Soon" default index web page may be removed by the Subscriber at any time once they have access to the web server. The "Coming Soon" web page may include, but without limitation to, the following:

    1. Links to additional products and services offered by Website.com.
    2. Advertisements for products and services offered by third-parties.
    3. An internet search engine interface.

    All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default Website.com error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following:

    1. Links to additional products and services offered by Website.com.
    2. Advertisements for products and services offered by third-parties.
    3. An internet search engine interface.

    At its sole discretion, Website.com may place advertisements or other commercial content on your website, emails or anywhere it deems fit.

    Depending on which hosting plan you choose, you may request to change the billing term of your hosting service through your account control panel. In such cases, the expiry date of your hosting service will be adjusted according to the billing term that you have requested. Any optional features for your hosting plan will be billed according to the term that you have requested.

    If your hosting plan includes a free domain name, you will be required to pay a fee to reimburse Website.com for the domain name registration upon changing to another hosting plan or a billing term that does not include a free domain name. The amount of this fee will vary depending on the domain extension and on the registration term.

    All Website.com web hosting services, including service trials and promotional offers, and their billing terms may be prorated and adjusted to expire on the last day of a month. You may request to cancel your service by contacting our Customer Service team in writing via our Contact Us form [https://www.website.com/case-tracker/new-case/] no less than 5 days prior to the renewal of your service. To avoid service disruptions, in the absence of a cancellation request from you, your services will be automatically renewed for a successive term at the regular renewal rate, upon expiry. Please note that failure to cancel your service before the renewal date will result in charges for the renewed term.

    All service trials and promotion offers are considered to be delivered in full upon the completion of the service term stated on the trial or offer invoice found in your account control panel. Website.com is not obligated to provide reimbursement for any proration or service term adjustment on service trials or promotional offers.

    Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. Website.com may impose limits and/or conditions on promotional offers. Promotional offers are subject to change without prior notice. All hosting services will renew at the regular renewal rate.

    Website.com offers One-Page Plan for selected members with domain names registered and renewed with Website.com. To be eligible, selected members' account payment must be in good standing.

  • 4. Website Builder

    Website.com provides Subscribers with a non-exclusive, non-transferable, limited license to use the Website Builder. The Website Builder is developed and owned by Website.com, and any reproduction, modification, creation of derivative works from or redistribution of the Website Builder is expressly prohibited. The Website Builder, its structure, sequence, organization and source code are considered trade secrets of Website.com and are protected by trade secret laws.

    Website.com provides its Subscribers, in accordance with their specific subscription plans, the functionality to automatically save versions of their sites. The generation of these automatic site versions is determined by various actions within website builder as deemed necessary by Website.com. These automatic versions are stored for a period of up to 180 days, while there are no time limit for versions saved manually by the Subscribers. All saved versions count toward the subscriber's storage limit based on their specific subscription plan. Website.com reserves the right to modify or discontinue this service at its discretion. By utilizing the automatic versioning service, subscribers affirm their acceptance of these terms.

    Website.com does not claim ownership and is not responsible for any of the information, code, data, text, software, music, sounds, photographs, pictures, graphics, videos, messages, files or other materials ("User Content") submitted using the Website Builder. Subscriber is entirely responsible for all User Content uploaded, posted, emailed or otherwise transmitted via the Website Builder.

    You further acknowledge and agree that all User Content is non-transferable and non-transportable. Website.com will not assist any Subscribers with any reproduction, recovery, or distribution of any User Content. Upon service cancellation or termination for any reason, access to the Website Builder, including all User Content, third party content, and user information uploaded, posted, emailed, or otherwise transmitted via the Website Builder, will be removed by Website.com.

    Website.com makes no representations or warranties, either expressed or implied, with respect to the images offered through the Website Builder (the "Images").

    In the event of a dispute regarding any Image obtained via the Website Builder, you hereby release Website.com, its officers, directors, owners, agents, and employees from claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any connection with such disputes. Website.com is not a party to, and shall not be involved in or responsible for, transactions, agreements, and/or disputes between you and any third party.

    You may only use the Images on your website, while the website maintains an active service subscription with Website.com.

  • 5. Email

    Website.com's email service provides customers with the capability to send and receive email via the Internet. Website.com retains the right, at our sole discretion, to restrict the volume of messages transmitted or received by you in order to maintain the quality of our email services to other Subscribers and to protect our computer systems.

    As an owner and operator of the equipment and other resources utilized to provide services, Website.com has the legal right to block electronic communications from other entities on the Internet.

    Website.com relies on the support of its sponsors and advertisers to help offset the cost of the Services offered to its Subscribers. You acknowledge that as part of your Website.com Service, advertisement sponsored email newsletters may be sent to Subscribers and Website.com email service email accounts.

  • 6. Definition of Unlimited Usage

    What "Unlimited" means: Website.com does not set an arbitrary limit on the amount of resources an account can use. Unlimited resources are intended to meet the typical needs of an average small business or home business website.

    What "Unlimited" DOES NOT mean: The accounts are not intended to support the greater web hosting needs of large enterprises, to be used as an online storage warehouse to store backups, archiving of electronic files or emails, documents, log files, etc., to be used as a media file streaming/sharing hub, or used for any practices deemed unreasonable at the sole discretion of Website.com.

    Reselling any of the Service's resources is strictly prohibited. Any accounts found to be reselling resources will immediately be suspended, with or without notice. Reselling of account resources is only permitted if you are using a Reseller Hosting Plan, a Virtual Private Server (VPS) or a Dedicated Server.

    Website.com's "Unlimited" services are provisioned in a shared hosting environment. Any account found to be adversely affecting the performance of other Subscriber accounts by excessively using network bandwidth, server storage, memory or CPU resources, will be flagged by Website.com administrators and anti-abuse controls. These Subscribers will then be asked to consider Virtual Private Server (VPS) or Dedicated Server services. Serious offenses will result in the account service suspension or termination, with or without notice.

  • 7. Domain Name Registration

    Website.com offers domain name registration and renewal services in partnership with ICANN accredited registrars In2net Network Inc, Tucows, and Network Solutions. Website.com processes registration and renewal services through these respective registrars at its discretion.

    You acknowledge and agree that you may not transfer the domain name registration to another domain name registrar during the first 60 days of the initial registration, or within 60 days of any successful transfer or renewal of the registration. Website.com is authorized to deny any such transfer requests.

    You acknowledge and agree that Website.com may, but is not obligated to, place your domain name in a Domain Lock status to prevent unauthorized transfers of your domain name.

    Domain names which have opted in to the Automatic Domain Renewal service, and any optional features associated with them, will be automatically renewed for the minimum term available for that domain type at the regular renewal rate 6 days prior to expiry. You will be solely responsible for all renewal costs and for any other costs in doing so. Subscribers may choose to opt in or out of the Automatic Domain Renewal service via your account control panel or by submitting a support case, whichever is available at your convenience.

    Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. Website.com may impose limits and/or conditions on promotional offers. Promotional offers are subject to change without prior notice. All domain names registrations will renew at the regular renewal rate. In addition, premium domain names may not be eligible for registration, transfer, and renewal in promotional and regular rates. Prices may differ from those shown.

    Subscribers who have purchased their domain name registration at a promotional price are subject to a Domain Transfer Fee when they transfer their registration to another domain name registrar during the purchased registration term.

    Subscribers who wish to transfer their domain name registration to another domain name registrar while the registration is expired are also subject to a Domain Transfer Fee.

    The Domain Transfer Fee is based on the domain type and is subject to any applicable taxes.

    (.com, .net, .org, .biz, .us, .eu)US$20.00
    (.co, .uk, .tv)US$35.00

    In additional to this Agreement, new domain registration accounts are also subject to the Domain Registration Agreements of the respective governing registries. The Domain Registration Agreement can be found at: https://www.website.com/domain-registration-agreement/

  • 8. Service Fees / Payments / Invoices

    All Website.com fees and charges are quoted and billed in US Dollars unless otherwise noted.

    Members have the option to pay services fees in Canadian Dollars or US Dollars. If Canadian Dollars is selected as the billing currency, Members will be charged the Canadian Dollar equivalent of the US Dollar total. The exchange rate used ("Exchange Rate") is subject to change from time to time and can always be found on the Website.com website at: https://www.website.com/terms-and-conditions/exchange-rate/

    Website.com uses an automated payment processing system and only accepts credit card or PayPal payments at this time. All Subscribers are required to maintain valid payment information on file for the processing of any applicable service fees. At its sole discretion, Website.com may use credit card issuer-approved services, such as VISA Account Updater and MasterCard Automatic Billing Updater, to acquire updated payment information for the purpose of processing outstanding payments that are on your account.

    Website.com may take any reasonable action to validate your payment and registration information, and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you, to the extent allowed by law.

    Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.

    Invoices for all Website.com services can be found by logging into your account control panel.

    Billing inquiries and disputes should be brought to Website.com's attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that the invoice and charges are accurate.

    If any chargeback or charge dispute notices are received for your account, services provided to you may be immediately suspended pending investigation, and you will be subject to chargeback service charges. Where applicable, Website.com reserves the right to put your domain name into "Registrar Hold" status and deny any transfer requests for that domain name until the chargeback or dispute issue has been resolved.

    Accounts will be suspended if its service renewal fees are not paid within 72 hours of the due date. Accounts suspended in this manner can be re-activated upon payment of the Account Reactivation Fee (see below).

    Any applications or requests for services will be declined if payment cannot be successfully processed within 72 hours of the order. In-store credit and coupons issued by Website.com are not transferable and are of no cash value.

    Website.com reserves the right to modify service fees and rates, effective upon posting on the Website.com website or on this Agreement. Current service charges include the following (non-exclusive list):


    Subscribers may be subject to a Domain Renewal & Maintenance Fee, which enables subscribers to access a wide range of services related to the management and support of their domain name registration.

  • 9. Definition of "No Transaction Fees"

    Website.com does not charge you any fees relating to the processing of transactions under your account ("Transaction Fees"). However, your selected payment processor, such as PayPal or Stripe, may still charge you Transaction Fees for each payment you receive. You will be solely responsible for any such Transaction Fees.

  • 10. Termination / Plan Change / Refund Policy

    Website.com may terminate your Service under the following circumstances (non-exclusive list):

    1. Non-payment of fees
    2. You are in breach of any term or condition of this Agreement
    3. Your use of the Service disrupts Website.com business operations or affects any other party

    All Subscriber data is removed from Website.com servers for such terminations.

    You may request account termination or hosting plan changes at any time by contacting our Customer Service team. Our contact information can be found on the Support page of our website: https://www.website.com/case-tracker/new-case/

    When submitting your cancellation request, you must provide your correct website domain, username and matching password for your account for verification. Incomplete cancellation requests will be deemed invalid and will not be processed. You will be responsible for any service fees that arise from your failure to cancel your account.

    Refunds will not be given for services that are billed monthly or for one-time service fees, such as web design fees, SEO implementation fees, file recovery fees, account reactivation fees, consultation fees, etc. Certain services purchased on or through the Website.com Services may be non-refundable altogether. These include but not limited to third-party services such as domain names, domain redemption fee, domain renewal & maintenance fee, stock images/videos/illustrations purchases, business tools and applications. Refunds are not applicable to any additional purchases, upgrades, modifications or renewal of Website.com services.

    You maybe eligible for a refund on hosting services that are not billed monthly if you cancel your account within 30 days of sign-up. Upon request, you will receive a refund on the hosting fees paid, less any setup fees or one-time service fees.

    If your account includes a free domain name, you may be required to pay an additional US$20.00 Domain Reimbursement Fee to reimburse Website.com for the costs of domain name registration when you do any of the following:

    1. You cancel your subscription to the hosting plan.
    2. You make DNS changes for the domain name registered / transferred for free.
    3. You transfer the domain name to another domain registrar.

    Only one refund may be issued for each invoice. Website.com reserves the right to grant or deny any refund requests.

    Domain name registrations, regardless if it is an initial registration or a renewal of an existing registration, cannot be cancelled and will remain in effect until the end of the registration term.

  • 11. Subscriber Responsibility

    When you apply to use Website.com services, you will be asked to select a Subscriber ID and Password. The Subscriber ID and Password are the means through which you access certain services. You acknowledge and agree that it is your responsibility to safeguard the Subscriber ID and Password you select from any unauthorized use. IN NO EVENT WILL WEBSITE.COM BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR SUBSCRIBER ID OR PASSWORD.

    Subscribers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account control panel.

  • 12. Prohibited Conduct

    Website.com does not allow the use of unsolicited commercial email ("Spam") to promote products or services. Any Subscriber engaging in the sending of Spam through the Website.com network or promoting information on websites hosted by Website.com will be considered in breach of this Agreement and will be suspended from the Service immediately.

    Your use of the Service must be in compliance with Canadian and US laws, and the laws of your country at all times.

    You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity.

    The following is a non-exclusive list of content, and behavior prohibited by the Service:

    1. Content that contains or contains links to: nudity, pornography, adult content, materials with sex or foul language.
    2. Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy related information, whether for educational purposes or not.
    3. Content that has been promoted through the sending of Spam or mail fraud schemes, or pages that promote or condone the sending of Spam. The sending of bulk email originating from our servers mass distributed to unknown recipients soliciting products or services, or of bulk email NOT originating from our servers mass distributed to unknown recipients soliciting products or services relating to a Website.com account will result in immediate account suspension.
    4. Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectable material.
    5. Content or otherwise that exploits children under 18 years of age.
    6. Content that sells or promotes any products or services that are unlawful in the location at which the content is posted or received.
    7. Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property right of any third party.
    8. Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
    9. Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.
    10. Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any Website.com service, solution or technology.
    11. Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of individual passwording of Subscriber Sites (or pages contained therein).

  • 13. Notices

    You agree that, unless other instructions are posted on Website.com's website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by registered mail or by courier to each of the parties in accordance with the most current contact information you have provided to us, and the contact information for Website.com posted on the Website.com website. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.

  • 14. Privacy

    The Website.com Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of Subscribers' personal information. The Website.com Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL: https://www.website.com/privacy-policy/

    Email newsletters will only be sent directly by Website.com. Subscriber information will not be disclosed or sold to any third parties. You may also be contacted by Website.com's designated customer review software provider for customer experience and service feedback.

  • 15. Reservation of Rights

    Website.com reserves the right and sole discretion to:

    1. Censor any website hosted on its servers that is deemed inappropriate.
    2. Review any account for excessive space or bandwidth utilization and to suspend service to those accounts that have exceeded allowed levels.
    3. Terminate any account for non-payment of fees, for providing fraudulent account information or fraudulent payment information.
    4. Terminate any account if the contents of its website results in, or are the subject of, legal action or threatened legal action against Website.com or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit.
    5. Terminate any account for unsolicited, commercial e-mailing (i.e., Spam), illegal access to other computers or networks (i.e., hacking), distribution of Internet viruses or similar destructive activities, activities whether lawful or unlawful that Website.com determines to be harmful to its other customers, operations or reputation, or for any breach of this agreement.
    6. Suspend the Service at any time for any duration of time when necessary, without penalty or liability to ourselves.

    You agree that it may be necessary for us to temporarily suspend the Service for technical reasons or to maintain network equipment or facilities.

  • 16. Limitation of Liability

    The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. Website.com makes no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. Website.com is not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by Website.com.

    In no event will Website.com be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.

    Website.com, its officers, directors, owners, agents and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of the Service or of your website.

    In no event shall Website.com be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.

  • 17. Indemnification

    You agree to indemnify and hold Website.com, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Website.com with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of this Agreement or use by you or any third party of the Services.

  • 18. Force Majeure

    Website.com will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.

  • 19. Unenforceable Provisions

    If any part of this Agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this Agreement in any way.

  • 20. Governing Law

    The rights and obligations of the parties pursuant to this Agreement are governed by, and shall be construed in accordance with, the laws of the province of British Columbia and the federal laws of Canada.

    You may be subject to other local, provincial or state and national laws. You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Province of British Columbia for any dispute arising under or relating to this Agreement and waive your right to institute legal proceedings in any other jurisdiction. We shall be entitled to institute legal proceedings in connection with any matter arising under this Agreement in any jurisdiction where you reside, do business or have assets.

  • 21. Age of Majority

    Website.com does not accept agreements and payments from persons under the legal age of 18 years. By submitting your account application, you confirm that you are over 18 years of age or your parent or legal guardian has agreed to accept this Agreement on your behalf.

  • 22. Waiver

    No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.

  • 23. Entire Agreement

    This Agreement, as may be updated from time to time and posted at https://www.website.com/terms-and-conditions/, represents the complete agreement and understanding between us with respect to the Service and supersedes any other written or oral agreement.