Website.com FAQs

Getting Started

• What is Website.com?

  Website.com is a professional website builder and hosting service designed to help individuals and small businesses build quality websites. With Website.com, you can create a website to share your personal thoughts, your hobbies, or even create an online store to showcase your products.

• What are the costs?

  There are different service plans with rich features for users of all experience levels. If you outgrow your current plan, you can upgrade to a more sophisticated plan and get more website templates and more storage for your content.

• Do I need web programming knowledge in order to use Website.com?

  No. Website.com's point-and-click website builder is streamlined so that anyone can use it to build professional websites, even if they have no web programming experience.

• What do I need in order to use Website.com?

  All you need is an internet connection and an internet browser. There's no software to install.

• How long does it take to build my website?

  With Website.com, you can design and publish your website in just a matter of minutes.

• I can't login! Help!

  You will need to enter the password that you have set up for your account. Click here if you have forgotten your password.
  
  If you're still unable to log in, please contact our customer support team.

• Can I upgrade my package at any time? What would happen during the upgrade?

  Yes. You can upgrade your package at any time. Upgrades won't affect the availability of your website.

• How does your 30-day money back guarantee work?

  We have a 30-day money back guarantee on our yearly plan subscriptions! If you are not completely satisfied with our service, you may contact our customer support team within 30 days of sign up to request a refund. We will issue a full refund on your service fees, less any setup fees and any domain registration costs.

• What does website mean? What is the difference between website and webpage?

  A website is a group of webpages under a domain name or a website name that is available publicly on the internet. A website typically has a cohesive goal or type, including ecommerce, portfolio site, informative blog, about us page, landing page, etc.
  
  We believe every individual or business deserves to have a website. Our name is Website.com for a reason - we aim to be the ultimate provider of websites for any need. That's why our tools give you the freedom to make a free website at any skill level.

• What is a domain name? How can I get a free domain?

  A domain name is the unique web address that visitors can type into their browser to find your website, e.g. www.website.com. You can get a free domain with all Website.com premium plans, which also includes web hosting and access to our intuitive tools that help you create your polished and professional-looking website.
  
  Domain names are unfortunately not free to obtain and own, as primarily domain name providers go through the process of paying a central domain registry to have domains registered under different owners. Luckily, some website builders and web hosts (like us!) cover this cost and offer you a domain name for free as a perk of joining our subscription plans.

• Do you offer support? How can I contact you?

  Yes, our Website.com support team is at your service! Our in-house team is entirely located in Vancouver, BC. Reach us through phone, email, or live chat: https://www.website.com/contact-us/.