Join Our Team

All About You:

• You love to problem solve and can work both independently and as part of a team.
• You're a talented communicator who's comfortable talking on the phone or writing through email or chat.
• You have excellent English written and oral skills.
• You don't need to be a coding genius (although you could be!), but you have basic knowledge of HTML, FTP, and CSS.
• Patience and empathy are virtues you proudly possess.
• You have a strong work ethic and our team can rely on you to do your best.
• You're not afraid to ask questions and have a strong desire to keep learning!

Bonus Points:

• You're eager to stay on top of market trends and developments, including web hosting and domain name registration industry services and products.
• You have experience with building websites.
• Note: experience in customer support and coding is valuable, but training will be provided for candidates with the right attitude and fit!

Your Key Responsibilities:

• Resolve customer inquiries by phone, email, and live chat.
• Troubleshoot and provide technical assistance in a supportive manner.
• Answer sales questions, and recommend the appropriate solutions to potential and existing clients.
• Be open to providing industry-related feedback and opinions to others within the company.

Our Team:

You'll be working in our Vancouver office following safe COVID protocols. Our easy-going team is small but tightly-knit - we enjoy sharing snacks, catered lunches, group outings, and challenging team members to a round of ping pong or going 1-on-1 on our arcade-style basketball hoop. Of course, this full-time position also comes with competitive pay, vacation pay (up to 8% vacation pay), and a benefits package.

We care about each other, and most importantly, we believe that our people are the key factor driving our success, which is why we strive for the overall growth of our team members with rewarding opportunities and engaging work. Our CS Training, providing extensive industry knowledge and techniques to build fruitful relationships with customers, are sure to equip you with transferable skills that will allow you to succeed in roles anywhere in the future.

Is this position calling your name? Send us your resume and cover letter at hr@website.com. All candidates selected for an interview will be contacted.

All About You:

• You're not camera-shy - you're comfortable demonstrating products, methods and services in front of a camera.
• You're capable in raising the bar on creativity, writing fresh copy that connects with the desired audience and drives action.
• You have excellent oral and written communication skills.
• You have a knack for approaching members of the public in a friendly, enthusiastic, and outgoing manner.
• You pay attention to the details - you have a keen eye for quality.
• You're a team player with a positive and cooperative attitude.
• You're okay with not having all the answers - but you're willing to keep learning.

Nice To Have:

While video editing experience is an asset, we'll train the right person if we think you're awesome! If you're social media savvy, be sure to let us know!

Your Key Responsibilities:

• Presenting products and services as the on-camera host for our video materials.
• Co-producing and editing audio & video materials for Website.com and its associated brands.
• Being the host for live webinars or seminars in the future.
• Assisting in the development of collateral material; including writing and editing promotional copy, contributing to creative content, etc.
• Other exciting assignments as the position evolves!

Our Team:

Our easy-going team is small but precious - enjoy snacks, catered lunches and group outings, celebrate with monthly birthday parties and prizes, and challenge a team member to a round on our arcade-style basketball hoop. Of course, this full-time position also comes with competitive pay, vacation (up to 8% vacation pay), and a benefits package.

Is this position calling your name? Send us your resume and cover letter to hr@website.com. All candidates selected for an interview will be contacted. Note that in order to review your hosting abilities, the interview will include a short audition, which will be recorded for internal evaluation purposes only.