Website.com FAQs

Getting Started

  • What is Website.com?

    Website.com is a professional website builder and hosting service designed to help individuals and small businesses build quality websites. With Website.com, you can create a website to share your personal thoughts, your hobbies, or even create an online store to showcase your products.
  • What are the costs?

    There are different service plans with rich features for users of all experience levels. If you outgrow your current plan, you can upgrade to a more sophisticated plan and get more website templates and more storage for your content.
  • Do I need web programming knowledge in order to use Website.com?

    No. Website.com's point-and-click website builder is streamlined so that anyone can use it to build professional websites, even if they have no web programming experience.
  • What do I need in order to use Website.com?

    All you need is an internet connection and an internet browser. There's no software to install.
  • How long does it take to build my website?

    With Website.com, you can design and publish your website in just a matter of minutes.
  • I can't login! Help!

    You will need to enter the password that you have set up for your account. Click here if you have forgotten your password.

    If you're still unable to log in, please contact our customer support team.
  • Can I upgrade my package at any time? What would happen during the upgrade?

    Yes. You can upgrade your package at any time. Upgrades won't affect the availability of your website.
  • How does your 30-day money back guarantee work?

    If you are not completely satisfied with our service, you may contact our customer support team within 30 days of sign up to request a refund. We will issue a full refund on your service fees, less any setup fees and any domain registration costs.

Building My Website

  • Can I use my own images?

    Yes. You can add your own images to your website. You can even replace the existing images on your template with your own custom images.
  • Can I create my own online store or product catalog?

    Yes. Website.com is fully e-commerce ready. We provide you with a shopping cart for your website so that you can run an online store. Also, PayPal is integrated with the shopping cart to help you with payment processing.
  • Can I have subpages?

    Yes. You can make subpages for your website and you can group them under one menu.
  • Can I request any help when building my site?

    Yes. We have a dedicated customer support team to assist you every step of the way. You may contact the team through our Contact Us form.

Running My Website

  • How do I find out how many people have visited my site?

    You may access your website statistics through Analytics. It reports the number of visitors to your website and other information such as the number of pages viewed.
  • How much pages and page views are allowed for my website?

    Each service plan provides you with different page and page view quotas. Click here for more information on our service plans.